General Terms

All orders you place are subject to our acceptance. No order is binding unless we confirm it in writing through an Order Confirmation. These terms supersede any terms and conditions that appear on purchase orders and documents you provide. We reserve the right to make changes to our products, formulas, prices, policies, and terms at any time without prior notice.


You must notify us in writing of any requests to cancel or make changes to your order not more than one (1) business day from its confirmation. All changes and cancellations are subject to our approval.


We take the utmost care in developing and manufacturing our products. However, we can not be held responsible for any misuse and improper handling. You have the opportunity to inspect your orders upon pick-up or delivery and reject them. Otherwise, you accept them as is. Any request for returns and refunds must be sent in writing and will be subject to our approval.


Discounts and Rebates

Volume and Supply Discounts are applied only to single purchase transactions that meet qualifications. Discounts are issued to the customer as their order is quoted and invoiced to them. Volume and Supply Discounts are non-transferable, can not be split into multiple orders, and can not be exchanged for cash.

Volume and Supply Discounts may be combined and used together in a single purchase. Unless stated otherwise, Employee Discounts and Promotional Discounts may not be used in conjunction with other discounts. In which case, we apply a discount that is higher or preferential.

Orders paid in full within seven days (7) after receiving an Order Confirmation are qualified for an Early Payment Rebate. To claim your rebate, pay the Rebated Amount (quotation total less 3%) within seven (7) days from the Order Confirmation. Otherwise, we will issue a credit note for your rebate, which you can use for your next purchase. Your rebates must be claimed within one year from the Order Confirmation date and are not exchangeable for cash.



You are not permitted to share the contents of our communications, quotations, offers, prices, marketing literature, invoices, product information, and samples unless given written permission to do so.

The contents of any product samples presented to you are confidential and property of Katharos Cleaning Supplies Inc. You may not lend, give, or alter any of its contents. You must attend to the sample at all times or keep it safely out of sight. We may request for this sample to be returned to us at any time.


Terms and Conditions